Refund & Return Policy

1. Policy Overview

The Cash Spot offers three main types of transactions:

• Pawn loans — you receive cash and we hold your item as collateral until you redeem it
• We Buy (outright sale to us) — you sell your item to us for cash; the sale is final
• We Sell (pre-owned retail purchase) — you buy tested pre-owned merchandise from our inventory

Each type is handled differently under this policy. Pawn loans are governed by your pawn ticket and Ohio law — they are not product returns. Outright sales to us are final. Limited return and exchange options may apply only to qualifying pre-owned items you purchase from our store, as described below.

All returns and exchange requests must be made in person at our store during business hours unless we expressly agree otherwise in writing.

2. Pawn Loans — Redemption, Not Returns

Pawn loans are not subject to this return or refund policy in the traditional retail sense. When you take a pawn loan:

• You receive cash based on the appraised value of your pledged item
• Your item is held securely as collateral for the loan period stated on your pawn ticket
• You may redeem (get back) your item by repaying the loan principal plus applicable interest and fees within the time allowed on your pawn ticket
• Loan extensions or renewals may be available as permitted by Ohio law — ask in store for current options

No refunds are issued on pawn loan interest, storage fees, or other finance charges once paid, except where required by law or where we have made a documented billing error.

If you do not redeem your item within the applicable period, ownership of the pledged item may transfer to The Cash Spot as allowed under Ohio pawnbroker laws. This is a forfeiture under your loan agreement — not a return or refund situation.

All pawn loan terms — including amount financed, finance charge, APR, maturity date, and redemption requirements — are disclosed on your written pawn ticket at the time of the loan. That pawn ticket is your binding agreement.

3. Selling Items to The Cash Spot (We Buy)

When you sell an item outright to The Cash Spot:

• The transaction is considered final once you accept payment and leave the store
• We do not offer buy-backs, returns, or refunds on items you have sold to us
• You confirm at the time of sale that you are the legal owner and authorized to sell the item
• Appraisal offers are based on condition and market value at the time of evaluation

If you change your mind after selling an item, we are under no obligation to sell it back to you. Inventory moves quickly and items may be processed, listed, or resold immediately.

The only exception is if we determine that a transaction was the result of our documented error (for example, a significant miscalculation of weight or payment amount). In such cases, contact us promptly with your receipt so we can review the matter.

4. Buying Pre-Owned Items From The Cash Spot (We Sell)

Most merchandise we sell is pre-owned and sold “as is” unless a written warranty or return period is expressly stated on your receipt at the time of purchase.

Before you buy, our staff test and describe items to the best of our ability. We encourage you to inspect electronics, tools, and other items in the store and ask questions before completing your purchase.

Because pre-owned items may show normal wear from prior use, cosmetic condition alone is generally not grounds for a return unless the item was materially misdescribed at the time of sale.

4.1 Limited Exchange Window (Electronics & Tools)

For qualifying electronics (phones, tablets, laptops, gaming consoles, TVs) and power tools purchased from our in-store inventory, we offer a limited 3-day exchange policy from the date of purchase, subject to the conditions in Section 5.

During this window, if the item has a functional defect that was not caused by you after purchase and was not disclosed at sale, we may, at our discretion:

• Exchange the item for a comparable in-stock item of equal or greater value (with you paying any difference), or
• Issue store credit for the original purchase amount

Cash refunds on pre-owned purchases are issued only in limited circumstances as described in Section 8, or where required by applicable law.

4.2 Items Sold With No Return Period

The following are typically sold as final sale with no return or exchange unless required by law or unless we have materially misrepresented the item:

• Gold, silver, and jewelry
• Coins, bullion, and collectibles
• Musical instruments and accessories
• Items marked “Final Sale,” “As Is,” or “No Returns” on the receipt
• Items purchased at a special promotional or clearance price where noted at checkout

5. Eligible Returns & Exchanges

To qualify for an exchange or store credit under our limited pre-owned purchase policy, all of the following must apply:

• The item was purchased directly from The Cash Spot at our Northport store
• You present the original receipt or pawn/sales ticket issued at purchase
• You present valid government-issued photo identification matching the purchaser
• The return or exchange request is made within 3 calendar days of the purchase date (for eligible electronics and tools only)
• The item is returned in the same condition as sold, with all accessories, chargers, cases, and components included at purchase
• The item has not been damaged, altered, modified, or misused after leaving the store
• The item is not on the excluded list in Section 6
• The issue is a functional defect or material misdescription — not buyer’s remorse or cosmetic wear consistent with pre-owned condition

We reserve the right to inspect returned items and verify the defect before approving an exchange or store credit. We may deny a return if inspection shows damage, missing parts, activation locks (such as iCloud or Google account locks not disclosed at purchase), or tampering after the sale.

6. Items & Situations Not Eligible for Return

Returns, exchanges, and refunds will not be provided in the following situations:

• Pawn loan transactions (see Section 2 — redemption only)
• Items you sold outright to The Cash Spot (see Section 3)
• Jewelry, precious metals, coins, and collectibles (unless materially misdescribed)
• Change of mind or buyer’s remorse
• Items damaged, lost, or stolen after leaving the store
• Items without a valid receipt or sales ticket
• Items returned after the applicable return window has expired
• Items with missing accessories, chargers, batteries, or components that were included at sale
• Items with new scratches, cracks, water damage, or other post-sale damage
• Items that cannot be resold due to hygiene, safety, or legal reasons once opened or used
• Software, digital content, or items with non-transferable licenses where applicable
• Items purchased from third-party platforms or other locations — we only honor policies for direct in-store purchases from The Cash Spot

7. How to Request a Return or Exchange

To request a return or exchange on an eligible pre-owned purchase:

1. Call us at +1 330-351-8990. or visit the store during business hours within the applicable return window
2. Bring the item, original receipt, and valid photo ID
3. Describe the issue so our team can inspect and test the item
4. Allow our staff time to evaluate the item before a decision is made

Do not ship items to us unless we have authorized a return in writing. We do not accept unsolicited mailed returns.

Store location: 31507 S Arlington St, Akron, OH 44306, United States.

8. Refund Method & Timing

Approved returns and exchanges are handled as follows:

• Store credit — the most common resolution for approved pre-owned exchanges; issued as a credit toward a future in-store purchase
• Exchange — swap for a comparable in-stock item, subject to availability
• Cash or card refund — issued only when required by law, when we cannot provide a comparable exchange, or when management determines a cash refund is appropriate for a documented store error

Refunds are issued to the original purchaser using the original payment method when possible. If you paid cash, cash refunds may be issued up to the original purchase amount for approved returns.

Approved refunds or store credits are typically processed at the time of in-store approval. Allow up to 5–7 business days for card refunds to appear on your statement, depending on your financial institution.

Finance charges, restocking fees, or third-party fees are not refundable unless required by law.

9. Defective or Misdescribed Items

If you believe an item you purchased was materially misdescribed (for example, wrong model, incorrect storage capacity, or failure to disclose a known functional defect), contact us promptly with your receipt.

We will review the original sale record, test the item, and compare it to the description provided at purchase. If we confirm a material error on our part, we will work with you in good faith to provide an exchange, store credit, or refund as appropriate.

Normal pre-owned wear — such as minor scuffs, scratches, or battery wear consistent with used electronics — is not considered a material misdescription unless we specifically represented the item as being in better condition than it actually was.

10. Free Appraisals

Free in-store appraisals are not purchases and are not subject to this return policy. An appraisal offer is not binding until you accept a written offer and complete the transaction. You may decline any offer with no obligation.

11. Pricing & Listing Errors

We make every effort to ensure accurate pricing and product descriptions on our website, social media, and in-store. However, errors may occur. We reserve the right to refuse or cancel any order or sale if an item was listed or priced in error, and to correct any mistake before or after a transaction is completed.

Website photos and listings are for general reference. Inventory changes daily — availability, condition, and price are confirmed in store at the time of purchase.

12. Your Legal Rights

Nothing in this policy is intended to limit any rights you may have under applicable federal or Ohio consumer protection laws that cannot be waived by agreement. If any part of this policy is found unenforceable, the remaining sections remain in effect.

Pawn loan transactions remain subject to Ohio pawnbroker laws, the Truth in Lending Act, and the terms of your pawn ticket regardless of this policy.

13. Contact Us

For questions about this Refund & Return Policy, or to discuss a purchase, sale, or pawn loan:

• The Cash Spot
• 1507 S Arlington St, Akron, OH 44306, United States.
• Phone: +1 330-351-8990
• Online: Contact Page
• Hours: Monday – Friday, 9:30 AM – 5:30 PM

Please bring your receipt and photo ID when visiting for any return or exchange inquiry.